Join Our Dynamic Team as a Fulfilment Coordinator

Are you a meticulous organiser with a passion for customer service? Do you thrive in a fast-paced environment where every detail counts? If so, Prolojik has an exciting opportunity for you to join our team as a Fulfilment Coordinator.

Here at Prolojik, we are at the forefront of innovation in the lighting control industry, known for our dedication to quality and customer satisfaction. As we continue to grow, we are looking for a talented individual to ensure our customer orders are processed with precision and care, from the initial contact through to delivery and invoicing.

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As a Fulfilment Coordinator at Prolojik, your primary responsibility will be to manage customer orders efficiently and accurately. This role is central to maintaining the high standards our clients expect.

Here’s what your day-to-day tasks will look like:

Customer Interaction and Communication

Your role involves daily interaction with our valued customers, discussing project requirements, providing updates on equipment, and scheduling deliveries. You will be the friendly voice answering emails and phone calls, ensuring all customer queries are addressed promptly and professionally.

Sales Order Processing and Data Management

You will be responsible for processing customer sales orders from our EMS system onto Sage. Accuracy is key, as you verify addresses, order details, and project information, ensuring everything is correctly entered and tracked.

Picking Tickets and Dispatch Scheduling

Generating daily and weekly picking tickets will be part of your routine. You will allocate stock, prepare tickets for our Production Supervisor, and coordinate with the Fulfilment Manager to plan equipment dispatches based on stock availability and project timelines.

Invoice and Return Merchandise Authorisation (RMA) Processing

Ensuring invoices match delivery records is crucial. You will cross-check invoices against goods delivery notes and add them to Sage. Additionally, you’ll handle RMAs, raise quotes for replacements, coordinate with customers, and manage the fulfilment of replacement orders.

Key Skills and Attributes

To excel in this role, you need excellent verbal and written communication skills, strong attention to detail, and superb organisational abilities. You should be able to manage multiple tasks and deadlines, troubleshoot issues efficiently, and work collaboratively with various departments. As Fulfilment Coordinator, you will report to our Fulfilment Manager, Scott Waite. A positive attitude and a proactive approach to customer service are essential.

Why Prolojik?

Joining Prolojik means becoming part of an award-winning company that values its employees. We offer a competitive base salary, life insurance, and private healthcare. More importantly, we are committed to your professional growth, providing opportunities for training and career development.

Hear from Our Team

This is not a new role for the business, however. Charlotte Bird, our outgoing Fulfilment Coordinator, is proof of the progress you can enjoy at Prolojk, as she steps into a new role. She shares her experience:

“Working at Prolojik has been incredibly rewarding. The team is supportive, the work is challenging yet fulfilling, and there’s always room to grow. I’ve gained invaluable skills here, and I’m grateful for the opportunity to have been part of the fulfilment team. It is exciting to watch my career grow as I take on a new role within Prolojik.”

“I really enjoy working with the people here. Taking on this new role gives me a chance to get to know the engineers better than I already do. Good luck to the person who takes the Fulfilment Coordinator role, I look forward to training them!”

Get in Touch

If you’re ready to take on this exciting role, we’d love to hear from you. Send your CV, referencing this post, to [email protected]. And remember to follow us on LinkedIn for all future updates from our projects and recruitment teams.

Join us at Prolojik and be a part of our mission to deliver excellence in lighting control solutions.