Prolojik’s ProCare Onsite and Online


Over 60% of our clients manage their own buildings. Our use of open protocol technology means that they can often adapt and maintain their lighting controls using the skills available in-house – but having our specialist engineers on hand can be invaluable in realising the true value of this business critical function. 

Our ProCare packages are designed to provide reassurance that, should you need advice when making changes or wish to call on our expertise at short notice, we are there. By having our engineers on call, any work is supported by experts who know the system inside out and will ensure it is carried out to the highest standards.

We also provide scheduled healthchecks, maintenance and operating advice, which will minimise operating costs, maximise energy efficiency and extend equipment life, helping you get the greatest return on your investment and adding value at every level.

ProCare can be tailored to the client’s needs, with bronze, silver, gold and bespoke packages available. It covers options including:

  • Scheduled on-site maintenance by our in-house experts
  • Quarterly system health checks
  • Planned preventative maintenance that’s aligned with business priorities
  • Remote system verification
  • Advice and support with changes to space, layouts, control options etc
  • Fast-response support with system issue resolution – from an engineer that already knows your building wherever possible
  • Priority call-outs
  • Extended warranty
  • Flexible account management and reporting

Prolojik’s ProCare maintenance programme is designed to offer a flexible approach for our Landlord and Facility Management customers. We offer various options to ensure that their Prolojik lighting control systems are maintained to reduce down-time and support optimum performance. We appreciate that access can sometimes be disruptive during core working hours, so the service can be scheduled for out-of-hours or, depending on the site configuration, our specialist ProCare Engineers can remotely access the system. The remote service ranges from health and functionality checks through to more complex activity. For example, we recently completed a fully remote upgrade to an existing Prolojik system, commissioning over 120 PL931 LON/DALI controllers across multiple floors.